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Module 4: Metrics & ROI: Linking Experience to Business Outcomes
2. Building a CX Dashboard That Execs Actually Care About

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2. Building a CX Dashboard That Execs Actually Care About

Build dashboards that drive decisions. Learn the four layers of a strategic CX dashboard and how to tailor insights so every team sees what matters most.

Duration: 5:55

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Ren Fuller-Wasserman

Module 4: Metrics & ROI: Linking Experience to Business Outcomes

Learn how to translate human sentiment into financial outcomes, build dashboards that highlight risk and opportunity, and tell stories with data that secure budgets and drive strategy.

4 lessons • 25 min

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1. The Problem with Traditional CX Metrics

2. Building a CX Dashboard That Execs Actually Care About

3. Telling a Story With Your Metrics

4. From Score to Strategy — Making Metrics Actionable

This bootcamp is co-produced withHoratio

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3. Telling a Story With Your Metrics