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Building a VoC Program | MentorsCX Academy

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Module 3: Voice of the Customer (VoC) Programs That Work
1. Building a Voice of the Customer Program From the Ground Up

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2. Closing the Feedback Loop

1. Building a Voice of the Customer Program From the Ground UpPREVIEW

Build a VoC program that works. Emre Tekoglu covers data collection, low-lift pilots, and a 3-layer tagging system to turn feedback into clear, actionable insights.

Duration: 6:34

Co-produced by Horatio.

Supporting CX education, innovation, and leadership worldwide.

Instructor

Emre Tekoglu

Module 3: Voice of the Customer (VoC) Programs That Work

Get a blueprint for building a VoC program that serves as a strategic engine for growth.

4 lessons • 30 min

1. Building a Voice of the Customer Program From the Ground Up

2. Closing the Feedback Loop

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3. From Insight to Influence

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4. Measuring the ROI of Listening

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