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2. Listening to Employees Like You Listen to Customers
If your VoC is strategic, your Voice of the Employee must be too. Sarah explores the trust gap and teaches "You Said, We Did" reporting. Use pulse surveys and skip-levels to find the systemic friction points that quietly sabotage customer outcomes and erode internal employee trust.
Duration: 7:34
Instructor
Sarah Caminiti
View ProfileModule 12: Employee Experience = Customer Experience
Learn how to strengthen customer experience by building a healthy internal support culture, using proven frameworks and listening loops that turn team trust.
5 lessons • 45 min
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